Terms & Conds
Terry Pickering Trading Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Terry Pickering Trading Limited
1E Drum Industrial Estate, Chester-le-Street, Co Durham, DH2 1AG United Kingdom
Phone:+44 (0) 191 4111783
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept most major credit and debit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
We offer a range of shipping facilities to suit your needs - ranging from 5 day UK parcel service to international 48 hour services. Our standard methods are listed below but can be amended to suit your requirements. If you don't find a service to suit your needs then please ask. Goods are despatched every weekday. We aim to despatch all goods the next working day after receipt of a cleared payment. Buyers can collect from the seller at a pre-arranged time and avoid paying postage charges. Postage discounts are available when delivered within the UK .
Standard UK purchases will be shipped via courier (Business Post Ltd) to any address in England, Wales and the following postcodes in Scotland DD, DG, EH, FK, G, KA, KY, ML, TD, AB1 to AB16, AB21 to AB25, AB30, AB39, PA1 to PA19, PH1 to PH3. Parcels over 2kg to other Scottish postcodes, Channel Isles, Northern Ireland, Isle of Wight and Isle of Man will go via Parcel Force. Both Business Post and Parcel Force offer a full track and trace facility.
International deliveries to a European destination will be shipped via Business Post (5 day road service). Parcels to any other worldwide location will go via FedEx. Both Business Post and FedEx offer a full track and trace facility and insurance at no extra cost.
PLEASE NOTE - all deliveries will require a signature on receipt. Please bear this in mind when specifying a delivery address.
We will normally aim to despatch your order to you no later than the next business day after payment is received . International orders are generally received in under 5 business days. UK orders are normally delivered with 2 business days. PLEASE NOTE - all deliveries will require a signature on receipt. Please bear this in mind when specifying a delivery address.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.All items sold by TP Trading are brand new direct from the manufacturer or his agent. We offer a full refund on any item which is found to be faulty on receipt by the customer.
Unwanted items can be exchanged or returned for credit or refund. The buyer must notify TP Trading in writing (email or letter) within 7 working days of receipt of the purchase that they wish to return the item for replacement, credit or refund.
Buyers must take reasonable care of the purchase or they will waive their right to a refund. The buyer must bear the postage cost for the return and for the replacement item. Unfortunately we can not refund any postage costs associated with an exchange or return for non-quality related reason.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on NETQUOTEVAR:01914111783 International +44 1914111783 or write to us at Terry Pickering Trading Ltd, 1E Drum Industrial Estate, Chester-le-Street, Co Durham, DH2 1AG, United Kingdom
Terry Pickering Trading Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Terry Pickering Trading Limited are committed to our obligations under this directive.
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